Decoding Hair Extensions: Top 10 Client Queries and How to Address Them


Being a hairstylist is not just about mastering the craft of creating beautiful hair transformations, it also involves educating your clients and addressing their concerns with utmost patience and expertise. This is especially true when it comes to the world of hair extensions. At Hairlaya, we encourage our stylists to be well-prepared to answer the various questions that clients may have. Here's a guide to help you tackle some of the most common queries effectively:Decoding Hair Extensions: Top 10 Client Queries and How to Address Them

1. What are the different types of hair extensions available?

As a Hairlaya stylist, you need to explain the different types of extensions we offer, such as Hybrid wefts, Hand-tied Weft Extensions and Tape-in Extensions. Make sure to highlight how each type suits different hair types and lifestyles.

2. How long do hair extensions last?

Inform clients that Hairlaya's extensions can last anywhere between 12 to 24 months with proper care, though they will need adjustments every 6-8 weeks based on their hair growth. Emphasize the importance of following care instructions to ensure the longevity of the extensions.

3. How do I take care of my hair extensions?

Ensure clients understand the maintenance routine, including using sulfate-free and alcohol-free hair products, brushing gently with a soft-bristle brush, and avoiding tugging or pulling on the extensions. Discuss how to wash and condition the extensions and the recommended styling practices.

4. Can I color or heat style my hair extensions?

Tell your clients that Hairlaya's extensions are made from 100% Cuticle Aligned Remy Human Hair, which means they can be colored and heat styled. However, it's crucial to advise them to use a heat protectant spray and to keep styling tools at a lower temperature to maintain the extensions' health.

5. Will hair extensions damage my natural hair?

Reassure clients that if extensions are applied, maintained, and removed properly, they should not damage the natural hair. Hairlaya’s extensions are designed to be safe, but it's important to follow all care instructions for the best outcome.

6. How much do hair extensions cost?

Explain to clients that the cost of extensions can vary based on the type, length, and amount of hair needed. Be transparent about pricing and discuss the potential for additional maintenance costs.

7. How long does it take to apply hair extensions?

Give them an estimated time based on the type of extension they choose. For example, Hybrid and Hand-tied extensions can take anywhere from 1.5  to 3 hours, while Tape-ins can be applied much more faster. 

8. Can hair extensions be reused?

Yes, Hairlaya’s extensions are designed to be reused, provided they have been well maintained. This can be an appealing selling point for clients concerned about the ongoing cost of extensions.

9. What kind of hair is used for the extensions?

Explain that Hairlaya uses 100% Cuticle Aligned Remy Human Hair for the extensions. This high-quality hair blends seamlessly with the client's own hair and can be treated just like natural hair.

10. How often do I need to come back for maintenance?

Guide clients to schedule maintenance appointments every 6-8 weeks, although this can vary depending on their hair growth and the type of extensions.

As a Hairlaya stylist, your goal is not just to beautify, but also to educate and reassure. By confidently answering these questions, you will help your clients make informed decisions about their hair extensions and ensure their satisfaction with the Hairlaya experience.
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