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Payment Plans and Return Policy

PAYMENT & PRICING

PRICING

All prices listed on the website are USD currency.

PAYMENT OPTIONS

Stripe:

The most popular online payment method. We are fully Stripe-verified so you can always shop with peace of mind. Accepted payment methods: Visa, Mastercard, American Express, Discover, and Diners Club payments from customers worldwide.

PAYMENT SAFETY

No card information is ever saved at Hairlaya and it remains the private property of the cardholder at all times- before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to all credit card sales processed via a fully secured and reputable third party payment processor, your checkout experience is protected by industry-standard 128 Bit SSL encryption to protect your private data. Hairlaya does NOT keep credit card information on record.

SHIPPING AND VERIFICATION

Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.

RETURN & EXCHANGE POLICY

RETURN POLICY

We offer high-quality products as well as helpful customer support. Please feel free to contact us for details. We are pleased to accommodate returns and exchanges within 30 days (weekends included) on all hair extensions purchase if you're not satisfied. Your happiness is our ultimate goal.

The hair must not be worn, cut, colored, or unpacked in order to for you to receive a full refund/exchange. The refund will be provided to the original method of payment. We DO NOT accept returns/exchanges if requested more than 30 days after the purchase as human hair extensions are considered to be a hygienic product by law. Hairlaya's ultimate goal is to provide healthy and comfortable hair extensions to all our clients.

How To Make A Return?

All the returns/exchanges must be requested and authorized by Hairlaya within 30 days from date of receipt.

PLEASE EMAIL contact@hairlaya.com with your order number to acquire the return address.

Please DO NOT ship back the item without the request. We will not authorize any refund/exchanges for return orders without prior notice.

If you are returning your order, you will be responsible for your own return shipping costs. If you need a shipping label prepard, we will deduct the label cost from your total refund. If you decide to use your own shipping label, we suggest you to ship your package with tracking number. Hairlaya is not responsible for any lost or missing returns.

About Return & Refund of Online Course

We are happy to accommodate a full refund on the Online Education Courses within 30 days from the date of receiving your toolkit if you:

- do not complete the first 35% of the full course.

- The toolkit must be new and unused.

After we receive your toolkit and determine it is unused, we will start process the refund for you.

CANCELLATION

a. There is no cancellation fee on orders placed within 24 hours.

b. Any cancellation for orders placed on our website over 24 hours will incur a 15% processing fee.

When Will You Receive Your Refund?

Once the warehouse receives your returned package and determines it is unused, we will start processing the refund within 2 business days. Please note that the refund might take 3-7 business days to be processded depends on your bank/financial insititution. Please contact your bank for more details.

CONTACT US IF YOU NEED HELP :

Phone: (972) 799-5545

Email: contact@hairlaya.com

POLICY DISCLAIMERS

Hairlaya reserves the right at our discretion to make changes to these policies. Please check this page periodically for updates

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