Special 50% off during Nov. Online Course

Payment Plans and Return Policy



All prices listed on the website are USD currency.


Stripe: The most popular online payment method. We are fully Stripe-verified so you can always shop with peace of mind. Accepted payment methods: Visa, Mastercard, American Express, Discover, and Diners Club payments from customers worldwide.


No card information is ever saved at Hairlaya and it remains the private property of the cardholder at all times- before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third-party payment processors. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to all credit card sales processed via a fully secured and reputable third party payment processor, your checkout experience is protected by industry-standard 128 Bit SSL encryption to protect your private data. Hairlaya does NOT keep credit card information on record.


Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.



All the returns/exchanges must be requested and authorized by Hairlaya within 30 days from receipt. PLEASE EMAIL contact@hairlaya.com with your order number to get your return label.

Please DO NOT ship back the item without the request. We will not authorize any refund/exchanges for return orders without prior notice. We offer high-quality products as well as helpful customer support. Please feel free to contact us for details. We are pleased to accommodate returns and exchanges within 30 days (weekends included) on all hair extensions if you're not satisfied. Your happiness is our ultimate goal.

The hair must not be worn, cut or colored in order to receive a full refund on our hand-tied extensions. For authorized returns in good condition with the tag attached, we will refund or exchange the order within 14 business days with receipt included. A 15% restocking fee will apply to all returned hair. Most returns can be processed within 2-7 business days after we receive your package.

Please reach out to our customer service team for any questions, concerns or recommendations for stylists who install extensions in your neighborhood.

We pride ourselves on taking care of our Hairlaya babes. Feel free to contact us anytime with any issues, concerns or compliments. support@hairlaya.com or call (561) 431-4399

About Return & Refund of Online Course

You can get full refund if you do not complete the first 35% of the full course. The free toolkit need to be returned and the shipping fee will be on your own.


Customers are advised to complete exchange requests within 30 days of receipt (weekends included) in order to qualify for a store credit. We will pay for the shipping costs for any exchanges. We only exchange items that have not been opened. Any exchanges past the 30 days period will not be eligible for exchange.


a. There is no cancellation fee on orders placed within 24 hours.

b. Any cancellation for orders placed on our website over 24 hours will incur a 15% handling fee. All refunded returns are subject to a 15% restocking fee.


a. Store Credit Refund - $0 restocking fee for choosing store credit refund of your return. Store credit can be combined with any coupon code for a future order.

b. Monetary Refund - 15% Restocking Fee. Refunds will be applied to the original form of payment used to purchase the item(s) up to 10 business days.


Phone: (561) 431-4399

Email: contact@hairlaya.com


Hairlaya reserves the right at our discretion to make changes to these policies. Please check this page periodically for updates

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