Shipping & Delivery

FREE standard shipping on orders $300+ 
FREE Expedited shipping on orders $600 +
All prices on the website include FREE standard shipping within the U.S. *All prices listed on the website are in U.S. dollars.
  • FedEx 2 Days (Expedited shipping): 2-4 business days
  • FedEx Ground(Standard Shipping): 3-5 business days
  • USPS Next Day: 2-4 business days
  • USPS Ground (Standard Shipping): 3-5 business days
We will fulfill every morning for the orders of the previous business day. Orders placed on Friday or weekends/holidays will be processed the next Monday or the next open business day.
International orders are subject to a duty tax that is charged upon delivery. The recipient of the package is responsible for any additional charge that occurred.

Tracking Your Order

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 2 - 6 days for the tracking information to show. The tracking information may not update in some rare cases, but you will still receive your order.

Wrong Address Disclaimer

We encourage all customers to thoroughly review their shipping and billing information before checking out to ensure any possible delays are avoided. It is the responsibility of the buyer to make sure the shipping address is entered correctly. We do our best to speed up processing and shipping times. Hence there is a minimal time gap to change the address of your order. If you need to change your shipping address, we will do our best to make the change for you. If we cannot change the address or reroute the package in transit, Hairlaya can not assume liability for packages not received due to an incorrect shipping address.

Delivered But Not Received

All of our shipments include tracking with delivery confirmation. If the tracking shows delivered, but you do not see your package, please contact couriers to investigate this issue. We cannot be held accountable for packages where tracking information states the box has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to have instead your package delivered to a work address to ensure that you receive it safe and sound.

Hairlaya is not responsible for any lost or stolen packages.


Contact Us If You Need Help
14785 Preston Road,Suite 370

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